Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund, store credit, or an exchange. Please see below for more information on our return policy.

RETURNS

All returns must be postmarked within thirty (30) days of the purchase date. All returned items must be in the original condition in which the item was sent, with any and all documents and accessories included.

RETURN PROCESS 

To return an item, please email customer service at support@texashifi.com to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and include your original invoice, then mail your return to the address provided with your RMA. 

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return. You may also use the prepaid shipping label provided by Texas HiFi. If you use the prepaid shipping label, $50.00 will be deducted from your return to cover shipping charges.

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least fifteen (15) days from the receipt of your item to process your return or exchange. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.

EXCEPTIONS

For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange. A 15% restocking fee on orders above $150 will be charged for returns where the item is not damaged nor defective.

QUESTIONS

If you have any questions concerning our return policy, please contact us at 512-766-0117 or support@texashifi.com.